Terms and Conditions

Shipping Policy       

Overview

Orders are posted within 5 working days of confirmation unless otherwise indicated on the listing.

Orders valued below £100 (excluding postage and discounts) will be posted via Royal Mail 2nd Class / Signed For® 2nd Class / Tracked 48® or Royal Mail 1st Class / Signed For® 1st Class / Tracked 24®. You will be asked to choose a delivery method at checkout.

Orders valued above £100 (excluding postage and discounts) will be posted via Royal Mail Special Delivery Guaranteed by 1pm®.

If you wish to have your order picked up instead of delivered, you will need to ask us to cancel the current order you have with us and place a new order.

Return Policy

Item Arrived Damaged, Defective, or Incomplete

Please advise us in writing within 7 days of receiving your order. If delivery confirmation is unavailable, please advise us within the maximum delivery time (MDT) and 3 days. In writing, please also include at least one picture or video showing the damage, defect, or incompleteness.

We will verify your request within 3 working days. If verified, we will contact you to proceed with one of the following compensations:

A partial refund. You do not need to send the item back to us.

A full refund. You do not need to send the item back to us.

A return and full refund. We will pay the return postage for you.

A replacement. We will pay for any cost associated with the replacement excluding import tax (if applicable).

Depending on each case, some options may not be available to you.

Items returned to us are subject to inspection. If the returned item does not match the claimed damage, defect, or incompleteness, only a partial refund will be issued and you may receive no refund. Replacements will not be sent.

Item did not arrive within Reasonable Time.

Please advise us in writing within 14 days after the maximum delivery time (MDT).

We will verify your request within 3 working days. If verified, we will contact you to proceed with one of the following compensations:

A full refund. You do not need to send the item back to us.

A replacement. We will pay for any cost associated with the replacement excluding import tax (if applicable).

Depending on each case, some options may not be available to you.

Change of Mind

Please advise us in writing within 30 days of receiving your order. If delivery confirmation is unavailable, please advise us within the delivery time (MDT) and 15 days.

We will verify your request within 3 working days. If verified, we will contact you to proceed with one of the following options:

A full refund. You do not need to send the item back to us.

A return and refund. You will need to post the item back to us at your own expense.

Depending on each individual case, some options may not be available to you.

Items returned to us are subject to inspection. If the returned item is not in a resalable condition, only a partial refund will be issued and it is possible that you will receive no refund.

Postage associated with the original order will not be refunded.

Notes

Maximum delivery time (MDT) varies from service to service. See below for more information.

The date of dispatch is the date when we sent you a direct email notification advising that we have posted your item. This date is counted within the maximum delivery time (MDT).

If the subsequent replacement arrived damaged, defective, or incomplete, or did not arrive in the maximum delivery time (MDT), we will offer a full refund or return and full refund.

If we do not receive your return within the maximum delivery time (MDT) and 7 days since we verified your request, we will not proceed with this request and no refund will be issued.

Refunds will be issued to your original payment method. Please allow up to 5 working days for the funds to be cleared. If you do not receive your refund after 5 working days, you can contact us for assistance.

Maximum Delivery Time (MDT)

Royal Mail 1st Class, Signed For® 1st Class, Tracked 24® (to/from UK)

10 working days

Royal Mail 2nd Class, Signed For® 2nd Class, Tracked 48® (to/from UK)

10 working days

Other Services (to/from UK)

10 working days

Information We Collect

We will collect and process the following personal information about you:

 Name

 Email

 Mobile

 Payment Info

 Shipping Address

How We Use Your Information

We will use the information that we collect about you for the following purposes:

 Testimonials

 Customer feedback collection

 Enforce T&C

 Processing payment

 Support

 Administration info

 Manage customer order

 Site Protection

 Dispute resolution

 Communicate with customers

If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

 Analytics

 Communicate with customers.

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention of Your Information

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@buses.co.uk. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third-Party Links & Use of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data protection officer Brighton & Hove buses, email: DPA@buses.co.uk. We will address your concerns by applicable law.